Map the process before anything is built
Most software projects go wrong before the first line of code: the team builds what was described in a meeting, not what actually happens on site or in the office. So we start where the work happens. We follow one core process from the first request to the invoice, identify where bottlenecks and errors get in, and draw the system that fixes it. Your team clicks through it before you commit a build budget.
- Workflow bottleneck mapping: analysis of every manual step, handoff, and error point
- Clickable core-flow prototype (5–6 screens)
- Written build specification: screens, business rules, user roles, and integration scope
- Fixed-price build quote: transparent milestones and locked price (valid for 60 days)
- One process owner who can make operational decisions
- About 3 hours: a 30-min kickoff, two 45-min interviews and a 45-min walkthrough
- Read-only access or screenshots of the tools you use today
- Bring 5–10 real examples — past quotes, orders or claims (sensitive customer details blacked out)
